Toyota has been a leading supplier of innovative lift trucks for over 40 years. To date, we've sold over 1 million units to thousands of satisfied customers in over 200 countries. In every phase of our operation there is a total dedication to quality. It is this dedication that has made our achievements possible. Toyota is 100% committed to delivering excellence from product development to after sales service.

Quality Circles were put in place from the beginning at the Toyota Industrial Equipment Manufacturing facility in Columbus, Indiana. Quality Circles empower Toyota employees to make quality their top priority and show our commitment to quality in every phase of the manufacturing process. If an employee spots a problem, the employee has the power to stop the production line at any stage in the manufacturing process. Any employee can stop the manufacturing process, no matter what the problem, to ensure the problem is corrected right then and there. It could be something as complex as an incomplete weld or something as simple as a seam that's out of alignment. At Toyota, we believe in making corrections immediately rather than after the product is built.

By implementing Quality Circles we have dozens of quality control experts watching each and every lift truck while it's being built. In this fashion, Toyota ascertains that every lift truck to come off the production line is built to meet Toyota's high quality standards.

One of Toyota's philosophies is the concept of always improving both in safety and quality. Employees at Toyota production facilities are constantly encouraged to offer suggestions or "kaizens" to improve their processes, streamline operations and further demonstrate commitment to the overall quality of our products. The word "kaizen" means constant improvement and is a key factor in Toyota quality. At Toyota facilities around the globe, "kaizen" is spoken often. This word has been incorporated into the Toyota Production System and is the basis of Toyota's worldwide success.